Shipping policy

Kiddyko Shipping Policy

We want your Kiddyko order to reach you safely and as quickly as possible.

1. Where We Deliver

We currently deliver across India, subject to serviceability of your PIN code.

If your PIN code is not serviceable by our delivery partners, we will contact you and let you know.

2. Order Processing

Once you place your order, we begin processing it.

Orders are generally processed and dispatched within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, launches, or periods of high order volumes, processing may take a little longer. We will do our best to keep you informed.

3. Delivery Time

Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and the availability of delivery services in your area.

Delivery to remote locations may take longer.

Please note that delivery timelines are estimates and may be affected by circumstances outside our control, including weather, holidays, courier delays, strikes or other unforeseen events.

4. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your purchase.

Any applicable free-shipping offers will be clearly mentioned on our website.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation with your tracking details, where available.

You can use these details to track your order with our delivery partner.

6. Incorrect Address or Contact Details

Please make sure that your name, address, PIN code and phone number are correct when placing your order.

Kiddyko is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If a shipment needs to be re-delivered because of an incorrect address, unavailable recipient or other reasons attributable to the customer, additional delivery charges may apply.

7. Delayed or Lost Shipments

While we work with reliable delivery partners, delays can occasionally happen due to circumstances beyond our control.

If your order appears to be significantly delayed or has a tracking issue, please contact us at info@kiddyko.com with your Order ID and we will help you check the status with our delivery partner.

8. Damaged Package at Delivery

If the outer package appears severely damaged when it arrives, we recommend taking photographs/videos of the package before opening it.

If the product inside is damaged, please contact us within 48 hours of delivery in accordance with our Returns & Replacement Policy.

Minor damage to the outer shipping packaging, without any damage to the product itself, does not qualify for a replacement.

9. Partial or Missing Items

If any item or component appears to be missing from your order, please contact us within 48 hours of delivery.

Please provide your Order ID and photographs/videos of the package and its contents so that we can investigate and assist you.

10. International Shipping

We currently do not offer international shipping.

If this changes in the future, we will update this policy accordingly.

11. Need Help?

If you have any questions about your order or its delivery, please contact us at:

Email: info@kiddyko.com

Please include your Order ID in your email so that we can assist you faster.