Refund policy

Refund Policy

Last updated: 19/08/2026

At Kiddyko, every product is quality-checked before it leaves our workshop. If something isn't right when it reaches you, we want to make it right.

Our policy at a glance

●      We do not offer returns or refunds for change of mind, sizing, or personal preference.

●      We do offer a free replacement or a full refund if your item arrives with a manufacturing defect, is damaged in transit, or if you receive the wrong product.

●      Sale items and gift cards are final sale and are not eligible for change-of-mind returns. Genuine manufacturing defects, transit damage or incorrect products will still be handled according to this policy.

 

Reporting a defect, damage, or wrong item

Please inspect your order as soon as it arrives. If there's an issue, contact us within 48 hours of delivery at info@kiddyko.com with:

●      Your order number

●      A clear photo or short video of the issue

●      A brief description of what's wrong

We'll review your request and get back to you within 2–3 business days with next steps. Approved claims are resolved with a free replacement where the item is in stock, or a full refund to your original payment method where it isn't.

Our Partly Handcrafted Products

Many of our products are partly handcrafted, which makes each piece a little unique.

Because of this, you may notice minor variations in colour, stitching, shape, texture, printing or finish from one product to another or from the product shown in photographs.

These small variations are a natural part of the making process and are not considered defects, as long as they do not affect the product's quality, functionality or safety.

Refund timelines

Once a refund is approved, we process it within 5–7 business days. It may take a few additional business days for the amount to reflect in your account, depending on your bank or payment provider.

Non-returnable items

For hygiene and safety reasons, and because our products are made to order in small batches, we're unable to accept returns for reasons other than defect, damage, or an incorrect item — including opened, used, or washed products, and any item without its original packaging.

Order Cancellation
You may request cancellation within 24 hours of placing your order or before the order is shipped, whichever is earlier. Once an order has been shipped, it cannot normally be cancelled. If your cancellation is accepted before shipment, the applicable refund will be processed to your original payment method.

Questions

If anything here is unclear, or your situation doesn't quite fit the categories above, just write to us at info@kiddyko.com — we'll take it case by case.